Contact CUTR
Email info@cutrapp.com and include the email address connected to your CUTR account, a short description of the problem and any relevant screenshots. Never email your password.
We aim to respond to private-beta support requests within two business days.
Password help
On the login screen, select Forgot Password, enter your account email and use the newest reset link sent to you. Reset links expire and can only be used once. Request a new link if the app reports that the link is unavailable.
Verification help
Make sure the legal name and license number you submit match the Florida DBPR public record. If CUTR reports a mismatch, check the licensed name carefully and resubmit. Contact support if the public record appears correct but the verification still fails.
Report content or behavior
Use the Report option available on supported posts, discussions, replies, reviews and profiles. For urgent safety concerns or report follow-up, email us with the relevant username and a description of the issue. If someone is in immediate danger, contact local emergency services.
Delete your account
In the CUTR app, go to Profile, Settings, Delete Account. Review the notice, type DELETE and submit your request. Account and associated personal data deletion is scheduled within 7 days. You may cancel before processing begins.
If you cannot access the app, email info@cutrapp.com from the address connected to your account.
Private-beta feedback
Beta testers can submit bugs, confusing experiences, performance problems and feature ideas through CUTR’s feedback screen. Please include what you were doing, what you expected and what happened.